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FAQ

  • How long does it take to complete the mixing process?
    After the necessary miner confirmations * on the blockchain network, your coins are accepted to our pool. Once there, they are vigorously tumbled and an untraceable amount of new coins will be sent to you immediately.
    For added security to our clients, BestMixer has introduced a time delay feature that is missing from our competitors. Our novel delay feature allows for users to preset the delivery time to an accuracy within minutes. By using a time delay, it is impossible for blockchain analysis to detect and back-trace your transaction. Therefore, we highly recommend the use of time delays when mixing. However, the speed exchanges that incorporate a time delay will depend on the delay time you preset and the blockchain's operational capacity.
    * Also, the number of necessary confirmations depends on the transferred amount and the type of cryptocurrency.
  • How many confirmations does BestMixer require in a transaction?
    The number of necessary confirmations depends on the transferred amount and the type of cryptocurrency. Generally, cryptocurrencies each operate on their own blockchain network and therefore have different confirmation requirements. For most, between 1-6 confirmations is common.
  • Have you accidentally closed the transaction page before getting a confirmation?
    Not to worry! After beginning the exchange process, there is no need to keep the transaction page opened. Your order will be processed according to the settings you've chosen and will not take longer than 72 hours. BestMixer does not keep any transaction data older than 72 hours as a part of our customer privacy and security policy.
  • How long can I use the incoming address generated by BestMixer to transfer coins?
    The incoming address generated by BestMixer is only valid for 24 hours after its generation and works only with the coin transfer process once. What this means is that after you begin the mixing process using BestMixer, the incoming address will receive the coins from that process but ignore any subsequently attempted deposits.
    If you transfer coins more than once to the same incoming address accidentally, only the first transfer will be processed. If you happen to make this mistake, worry not. Simply contact our BestMixer support staff for a refund of unprocessed transfers.
  • How do you protect your clients' privacy?
    BestMixer does not store any information about its clients and neither do we request any identifying information. After all mixing conditions have been met and the order executed, the order history is deleted within 24 hours.
  • How many coins can I mix at BestMixer?
    The minimum amount of transfer for each type of coin is as follows:
    Bitcoin: 0.001 BTC
    Bitcoin Cash: 0.1 BCH
    Litecoin: 0.1 LTC
    Please be aware that smaller amounts will be considered as donations and will not be refunded if sent to our wallet. At BestMixer, any amount over the minimum can be mixed. However, the available amount of the requested coin will be displayed before the transfer on your order page.
  • What do 'Alpha Pool', 'Beta Pool' and 'Gamma Pool' signs mean in the settings of the Service Fee? And what is the difference between them?
    First of all, it should be emphasized that all coins mixed by BestMixer, regardless of the pool chosen, are equally efficient when analyzed using our Coin Anonymization Event utility. The difference between the Alpha, Beta, and Gamma pools is in the initial history of coins accepted into them.

    'Alpha Pool' is our traditional pool operating under the client-to-client scheme whereby reserves for payments to new clients are formed using coins coming from other clients who have chosen the Alpha Pool.

    'Beta Pool' reserves are formed using coins from large Alpa Pool transactions, our private reserves, and investors' coins. Owing to this, the Beta Pool has bigger reserves than the Alpha Pool and is typically used for high-value transactions.

    'Gamma Pool' reserves are strictly composed of our private reserve and investor coins. Reserves of this advanced pool have no connection to the Alpha Pool reserves and therefore have a guaranteeable, clean origin.

    Another important difference is that it is necessary to apply BestMixer code not to receive your coins back in the subsequent mixing when using the reserves of 'Alpha Pool' or 'Beta Pool'. If you use 'Alpha Pool' or 'Beta Pool' reserves, BestMixer code also guarantees a cumulative discount, depending on the volume of mixed coins. When using the reserves of 'Gamma Pool' in the subsequent mixing, it is not necessary to use the BestMixer code as it is impossible to get your coins back. The use of BestMixer code, when using the reserves of the 'Gamma Pool' in the subsequent mixing, does not give any discount, but fixes the total amount of mixed coins, and it can be used to get discount when using the reserves of the 'Alpha Pool' or 'Beta Pool' in the subsequent mixing.
  • Why should the minimum Service Fee be more than 4% to use 'Gamma Pool' and more than 2% to use 'Beta Pool'?
    Maintenance of the 'Beta Pool' and 'Gamma Pool' is much more expensive, so the Service Fee for them is higher than for the 'Alpha Pool', which is a traditional pool, widely used in the market.
  • Why does my order have the status 'Cancelled' on the order page?
    NOTE: To resolve any issues on your order, you should provide the Letter of Guarantee to the Support service.

    Your order can be cancelled for only three reasons:
    1. You may have sent an amount less than the minimum allowed. The minimum amount of transfer for each type of coin is as follows:
    Bitcoin: 0.001 BTC
    Bitcoin Cash: 0.1 BCH
    Litecoin: 0.1 LTC
    Smaller amounts are considered as donations and will not be refunded if sent to our wallet.

    2. Or, when you transfer the exact amounts to be received, you have incorrectly set the total exact amount to be send. In this case, you can request a refund of the amount by contacting support.

    3. When you change the miner's Commission after sending the payment,
    your first payment is canceled in the blockchain with the status "DoubleSpending", and a new one appears with increased miner's Commission.
    Thus, your first payment will receive the status "Canceled".
    And the new payment with the increased Commission will be ignored by the system.
    Simply contact our Support service for a refund of an unprocessed transfer.
    We can refund your coins to the same address where they came from, or to one of the addresses specified in your order.
    Please note that in this case you will get back your own coins. The refund usually takes 2-48 hours.
  • I would like to make a transfer of exact amounts to one or more addresses. Is it possible?
    Of course, it is convenient for anonymous payment for various services and products on the Internet. Activate 'To specify the exact amount' checkbox in the Fee calculator on the order page. The Fee calculator will now allow you to specify the exact amounts to be received by one or more addresses. The Fee calculator will also immediately show you the final exact amount to be sent.
  • Is BestMixer safe enough to mix significant amount of coins?
    Reserves of BestMixer are large enough to mix vast amounts of coins without running the risk of receiving poorly mixed, traceable, or "dirty" coins back. Both our Beta and Gamma Pools are built to handle high-value exchanges with industry topping features and unmatched anonymity.
  • What is a Letter of Guarantee?
    The digitally signed Letter of Guarantee confirms that BestMixer indeed generated the incoming address. Please download the Letter of Guarantee during the order procedure and keep it as a proof of BestMixer's service obligations.
  • What should I do to verify the Letter of Guarantee?
    You can easily verify the Letter of Guarantee using this verification service: https://blockexplorer.com/messages/verify, or with your Bitcoin wallet. To do so, there are just four easy steps:
    • Select the 'File' tab
    • Choose 'Verify Message' (or 'Tools' then 'Verify Message')
    • Paste the BestMixer Bitcoin address, 1DyjvyyWqCvqYsbntuKx57fuRPhTxJF2WL, the Letter of Guarantee text (copy and pasted from the START/END messages), and digital signature
    • Finish the procedure by clicking the 'Verify' button.
  • Why is custom service fee safer than a minimal service fee?
    Because blockchain is a public and ongoing ledger of all financial activities performed on it, steps must be taken to complicate the attempts of different forms of blockchain analysis. Random or custom fees make any attempted analyses of your financial transactions much more difficult.
  • How does payout delay make my mixing safer?
    Many forms of blockchain analysis work by drawing a connection between your transaction and the moment they are received back to your wallet. By creating a delay between your transaction with BestMixer and your receiving those coins back to your wallet, any attempted blockchain analysis will struggle to draw a correlation between the two events. We use delayed transactions with an accuracy of up to a minute. You can, therefore, stagger and randomize the way you receive your coins back and keep any would-be watchers off of your trail.
  • What is the code BestMixer provided me with?
    You will get a unique BestMixer code during your first order. Please keep this code handy during subsequent transactions using Alpha and/or Beta Pool reserves because it will ensure that you do not receive your own coins back. To use it, simply enter it during your next BestMixer exchange and rest easy knowing that you've received clean Bitcoin.
    When using the Gamma Pool, it isn't necessary to enter the BestMixer code owing to the fact that it is impossible to receive your own coins back using Gamma reserves.
    The same code will provide you with the membership in the exclusive discount system. This discount is automatically calculated depending on the volume of your operations. After each next operation, your discount will increase proportionally and automatically according to the discount table in the 'Fees' section. Please note that we do not offer discounts for use of the Gamma Pool.
  • How long will the order page be available on BestMixer?
    Once you generate an order, the order page will become available and will remain so for 24 hours. If during this time your funds do not arrive at the generated BestMixer incoming address, the page will be automatically deleted.
    If, however, you do send your funds to the generated BestMixer incoming address within the 24-hour window, the order page will be available until all conditions of the order are met. These conditions include the preset settings for delayed delivery of the coin and the transfer amount partition to one or more wallets. After all of the order conditions are met, the order page will be deleted after 24 hours as per our client privacy policy.